Best of HFAs: Human Resources (AC19)
From creating more inclusive, customer-centric cultures to making more informed management decisions through HR data analysis, this session highlights recent successes of HFAs and their partners in human resources management. Featured in the session are these 2019 Awards for Program Excellence entries:
- Idaho: Human Resources Data Analysis for Management
- Indiana: Customer Service with a Purpose: Building a Customer Centric Culture
- Massachusetts: If You Know Betterā¦ You Do Better, MassHousingās New Approach to Diversity Training
PARTICIPANTS
Lydia Aguirre, Director of Human Resources | Idaho Housing and Finance Association
Myra Carmona, Vice President of Talent and Culture | MassHousing
S. Kyleen Welling, Chief of Staff and Chief Operating Officer | Indiana Housing and Community Development Authority